Rental Policy

1. Rental Duration

  • The minimum rental period is 15 days, and the maximum rental period is 30 days.
  • Customers must select their preferred rental start and end dates while placing the order.

2. Delivery Timeline

  • Orders are typically delivered within 7–10 business days from the date of order confirmation. Delivery may be completed earlier depending on availability and location.
  • If the order is delivered on or before the customer's selected rental start date, the rental period will begin on the selected start date.
  • In the event of a delay in delivery caused by our delivery partner, the rental period will begin the day after the product is delivered, and the rental end date will be adjusted accordingly.

3. Rental Start & End Dates

  • The rental period is based on the dates selected by the customer at the time of booking.
  • If the customer delays returning the product beyond the agreed rental end date, an extended rental charge of 1.3% to 1.5% of the product's MRP per day will be applied until the rental is officially stopped.

4. Late Returns & Lost Items

  • Customers must return the rented product promptly after the rental period ends.
  • If the product is not returned within 14 days after the rental end date, the item will be considered lost.
  • In such cases, the entire security deposit will be forfeited, and additional charges may apply if the security deposit does not cover the value of the item.

5. Stopping the Rental Cycle

  • To end the rental period, the customer must click the "Stop" button on WhatsApp.
  • Rental charges will continue to accrue until we receive the customer's Stop request.

6. Return Pickup

  • Once we receive the Stop request, we will arrange a return pickup for the rented item.
  • Pickup scheduling is subject to service availability in the customer's location.

7. Return Processing

  • After the pickup is completed, it may take 7–8 working days for the returned product to reach our warehouse.

8. Product Inspection

  • Once the returned item is received, it will undergo a quality inspection to assess its condition.
  • Any damages, missing accessories, stains beyond normal wear and tear, or policy violations may result in applicable deductions.

9. Security Deposit Refund

  • After the inspection is successfully completed, the security deposit (if applicable) will be refunded within 24 hours.
  • The refund will be processed after deducting all applicable charges, including:
    • Rental charges
    • Extended rental charges (if any)
    • Late return fees
    • Damage charges (if applicable)
    • Any other applicable deductions as per our Rental Policy.

10. General Terms

  • By placing a rental order, the customer agrees to abide by this Rental Policy.
  • We reserve the right to update or modify this policy at any time without prior notice.